Piyush’s Blog

On ,day before yesterday, my broadband connection stopped working. I thinks may be some connection problem so I checked everything..network connection, telephone lines and modem but I was not able to see ADSL signal in modem.

I waited for one day and yesterday called BSNL custome care. First ,as usual, connecting to their Customer Care Executive(as they say ) takes 15 minutes.

I asked him “My phone line is dead can you check what is the issue?”

After that i told him the Phone number and other information.

He replied “Sir, your phoneline is cut from here because your telephone bill is pending”

I asked “Which bill? I paid all my bills”

He replied “Sir, its 7th month bill which is not deposited.”

I asked “Is it only 7th month bill?”

He replied “Yes sir, you have paid 8th month bill and also 9th month bill but your 7th month bill is still pending?”

I asked “You cut the line in 10th month for 7th month bill  even after we paid 8th month and 9th month bills Can’t you just intimate with a call that our bill is pending and if we are not paying you will cut the phone line?”

He replied “Sir, this is not our responsibility. You should go to local exchange and confirm weather a bill is pending on your name or not?”

I said “Thankyou” and I cut the phone.